The Claims Advocate is responsible for handling general commercial claims, processing, evaluating, and investigating claims to resolution.
Essential Duties and Responsibilities
- Maintain files, records, or reports.
- Answer and process all telephone requests.
- Process daily mail, including faxes and e-mail.
- Maintain account files in an orderly sequence according to established procedures.
- Enter all required data into the system to maintain current file data.
- Maintain suspense or follow-up system for correspondence/requests.
- Obtain, analyze, and critique adjusters’ notes periodically for all claims. 8. Proactive day-to-day contact with clients and carriers.
- Submit claims reports to carriers promptly according to company and state regulations.
- Evaluate files for settlement and reserve potential.
- Communicate with customers and other interested parties regarding the status and investigation of claims.
- Collaborate with teammates to provide exceptional, proactive service in regards to claims resolution.
- May travel outside of the business to investigate and/or settle claims.
- Maintain favorable relationships with clients, producers, and employees.
- Pursue a program of personal and professional development.
Required Education and Experience:
- High School Diploma or equivalent, required.
- Strong technical knowledge of coverage in all commercial lines insurance coverage.
- 5 years’ service experience in the insurance industry.
- Property & Casualty License preferred (Will need within 1 year)
- Proficient in Microsoft Office Suite.
What We Offer:
- Excellent growth and advancement opportunities
- Competitive pay based on experience
- Paid Time Off (PTO)
- Generous benefits package: health, dental, vision, 401(k), etc.
- Employee Stock Purchase Plan
